VoIP

Slash your Telco Costs with IP Telephony
IP Telephony can easily transform your telecom network into a unified communications system. Not only will your organisation be able to deliver better customer service, you can do so by saving greatly on costs.

3CX is an open-platform, IP Telephony system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. With 3CX, your telco phone bill will be slashed, and so will the cost of buying, expanding and maintaining your VoIP phone system. If you decide to host in the cloud you can self-host and pay a low monthly per PBX fee rather than an expensive per extension price per month.

Reduce your Phone Bill by 80%
Remote workers or employees on the go can make telephone calls free of charge with the 3CX softphone and mobile application. Easily connect the telephone systems of remote offices, improve communication, and make interoffice phone calls free. International DIDs and IP Telephony allow customers to call you cheaply, increasing customer satisfaction.

Connect remote offices – eliminate interoffice call charges
Teleworkers or traveling sales people make free office calls
Save on monthly call costs using SIP trunks
Leverage WebRTC & reduce 800 number phone bills
IP Telephony - WebMeeting
IP Telephony - Management console
A PBX That Doesn’t Break the Bank
Traditional phone systems or black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports. Cloud PBXs are all the rage but they can lock you into expensive per extension and per minute pricing…Not so with 3CX! Self host in your own cloud provider or virtualize on your own hardware.

No per extension licensing, one low price per PBX
Self host or run on own hardware on Windows or Linux
Easily self manage, no additional training is required
Open-platform – choose your IP Phones & SIP Trunks
Cut Travel Costs with Integrated Web Conferencing
When plain old voice communication just isn’t enough, 3CX’s integrated video conferencing solution saves you travel time and money by allowing users to connect and collaborate in real-time and enjoy face-to-face communication wherever they are. Attend meetings around the world with the cutting edge technology of the WebRTC-based 3CX WebMeeting.

Eliminate expensive Web Conferencing Services
All 3CX users licensed free of charge
Save on call conferencing costs
No monthly subscription fees

Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

Simple, affordable and flexible, 3CX has inbuilt UC features included as standard. Both on-premise or as cloud-based unified communications, all on one user-friendly platform. No need to purchase add-ons or extras.

See the Status of Your Colleagues
The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Eliminate expensive voice mail tags
Avoid unnecessary transfers of phone calls that irritate customers
Visible from all 3CX Apps: Mac, Windows, iOS, Android & web
Unified communications features - Presence
Unified Communication - VoiceMail
Deliver Faxes & Voicemail to Inbox
Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

Forward voicemails to inbox
Listen to voicemails without calling in
Faxes are received as PDF files in your email
Instant Messaging / Text chat
Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Chat with website visitors, real-time
Send text messages, links and more at no additional cost
Available on web, Mac, Windows, iOS & Android apps
Communicate Instantly with your colleagues via the integrated Chat feature
3CX Chrome Extension Browser
The Web Client Extension for Chrome & Edge
With the 3CX Web Client extension for Chrome and Edge, you can make and receive calls with a mini, pop-out client instead of the full, browser tab web app. What’s more, it includes click-to-call functionality to easily initiate calls from numbers on web pages or CRMs.

Users can work more efficiently, freeing up screen space
Check status of colleagues and initiate calls
Click to call functionality from web pages and CRMs

Connect with Customers from your WordPress
With a WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website. Your website visitors will be able to chat with you and call your company in real-time. No need to call your 800 number – they can connect with a single click. Connect visitors to your call centre or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology.

If your website doesn’t run on WordPress, fear not. 3CX Live Chat and Talk is available for any CMS of custom-built site. Keep all your communications on one platform and save admin time, learning curve and monthly subscriptions! Your agents will love it and so will your customers!

The plugin is free, the calls and chats are free – all you need is 3CX Phone System. Learn how!

Turn Visitors into Conversions
The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential. With the 3CX plugin you can:

Capture your website visitors once they’re on your site
Help them find what they’re looking for in real time
Turn visitors into leads faster
Know what they’re looking for before you start pitching
Live Chat & Talk Website plugin
Live Chat and Talk - Elevate chat to a call
Chat Not Enough? Elevate to a Call
While there are many chat plugins available, only 3CX offers you the ability to elevate chats with your website visitors to voice or video calls – ‘cause sometimes text chat just isn’t enough!

Elevate chat to voice or video call – Free of charge
Avoid customers having to call a number and speak to another team/agent
Convert more leads into sales
Increase customer satisfaction – no need to dial a number
Chat and Call from a Single Interface
With 3CX agents can see all communication made with a customer in one place, and your customers never have to repeat themselves again. Make your company easy to do business with.

Phone, Video and Chat from one interface
All communications are visible to all agents
Save money – pay for one system per year
Learn and deploy one system

Go Mobile with Android and iOS VoIP Apps
With the freedom of VoIP and the flexibility of a smartphone, mobile communications are no longer tied down by your cell phone company. With a business VoIP app for Android or iOS, you can literally take your office extension with you anywhere. A business VoIP App will enable you to answer calls to your office phone extension via your smartphone device. You can also transfer to colleagues without asking customers to call another number. Imagine the cost savings on your company’s mobile phone costs.

3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!

Download the iOS VoIP app from App Store Download the Android VoIP app from Google Play

Acclaimed Android and iOS VoIP Apps
3CX features native Android and iOS VoIP apps that are continuously updated and tested and set the standard for mobile phone VoIP apps. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS apps fully support PUSH, allowing the phone to be on standby and save battery life.

Most advanced and reliable Android & iOS VoIP softphones on the market
No additional licensing costs for softphones
“PUSH” notifications save mobile battery life
Inbuilt SIP tunnel/proxy resolves any remote firewall issues
Never miss a call with the Android and iOS VoIP Apps
Use Your Extension From Anywhere
With the 3CX VoIP apps for Android and iOS you can take your extension wherever you go. 3CX delivers the one number concept meaning that you no longer have to give out your personal mobile number. Set your status so your colleagues can see whether or not you are available to take a call.

Make and receive calls from your smartphone – at no cost
Set your status to available, away and out of office from your smartphone
See the status of your colleagues from anywhere
One number concept
Easy to Configure and Manage
The 3CX apps for Android and iOS utilize VoIP and are secure and easy to setup and manage. The apps can be automatically provisioned from the 3CX Management Console, reducing help desk calls. Because of the inbuilt tunnel, the 3CX apps work seamlessly across all firewalls, making them even more reliable.

Remotely configurable via QR code, no hassle setup
Secure communication with end-to-end encryption
Fully integrated, thus easy to use
SIP Forking – use all apps simultaneously

With web conferencing you can hold live meetings, conferencing, presentations and training, online, via TCP/IP connections. Connecting to the conference is simply done by telephone or by making use of a computer’s speakers and microphone through a VoIP connection. Web conferencing can transform the way you communicate and collaborate within your company and enables you to offer next-level customer support.

3CX’s WebRTC-based web conferencing feature is an easy-to-use solution that is included in all editions of 3CX for free for up to 250 participants.

Say goodbye to plug-ins with WebRTC
WebRTC technology enables video and voice communications to take place through your web browser for the ultimate collaboration tool. Participants can now seamlessly join meetings without the need to download any additional plug-ins or web conferencing software.

Schedule a video conference on the spot, or elevate an ongoing call
Clientless using WebRTC
One-click video conferencing
Individual WebRTC call link for each user
Web Conferencing - Attendees
Web Conferencing - Screen Sharing
Save Time & Money with Web Conferencing
Online meetings need more than just video – presentations must be in HD and crisp audio quality is essential. With features such as desktop sharing, remote assistance, surveys, polls and feedback as well as remote desktop control the possibilities with web conferencing are limitless.

Visualize a sales pitch with video
Host effective webinars using the classroom features
Assist customers with screen sharing and remote control
Impress your audience with high quality presentations
Web Conferencing for all – Unlimited Users, Low Price
Say goodbye to inconvenient and unprofessional account sharing, as well as hefty per month, per user subscriptions. Now anyone can create a web conference at any time using the 3CX Web Client for real-time communication and collaboration with your partners, clients and employees.

Unlimited users – No per user fees
Integrated FREE in 3CX Phone System
Launch meetings from the web portal, 3CX apps, or Outlook

Call center software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact center solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call – Advanced Contact Center Reporting
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO on-premise or hosted contact center solution. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait
Superior Call Center Software with Integrated Wallboard
Contact Call Center real time statistics with the Q Manager
Advanced Queue Strategies and Real-Time Statistics
3CX contact center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

Log agents in and out of queues
Hunt by Threes – Random & Prioritized
Call Back – callers can hang up and keep their position
Round Robin
Superior Call Center Features Included
3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call / contact center is running smoothly at any given time.

Listen in allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the whisper function
Agents making a mess of a call? Use Barge in to take over
Live chat & talk with your website visitors
Call Center Advanced Features
Connect your PBX with Server-side CRM Integration
Server-side CRM Integration
Improve the customer experience with a fully unified contact center solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
Automatically link incoming calls to customer records
Launch phone calls with a single click from your browser or application
Ensure customer satisfaction with quick and easy logging of interactions