CloudNett utilizes 3CX. 3CX is an open standards communications solution that offers complete Unified Communications, out of the box. Suitable for any business or industry, 3CX can accommodate your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.
3CX makes installation and maintenance of your business communications system so easy that you can effortlessly manage it yourself, in the cloud.
Slash your Telco Costs with IP Telephony
IP Telephony can easily transform your telecom network into a unified communications system. Not only will your organisation be able to deliver better customer service, you can do so by saving greatly on costs.
Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
Connect with Customers from your WordPress With a WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website. Your website visitors will be able to chat with you and call your company in real-time. No need to call your 800 number – they can connect with a single click. Connect visitors to your call centre or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology.
Go Mobile with Android and iOS VoIP Apps With the freedom of VoIP and the flexibility of a smartphone, mobile communications are no longer tied down by your cell phone company. With a business VoIP app for Android or iOS, you can literally take your office extension with you anywhere. A business VoIP App will enable you to answer calls to your office phone extension via your smartphone device. You can also transfer to colleagues without asking customers to call another number. Imagine the cost savings on your company’s mobile phone costs.
With web conferencing you can hold live meetings, conferencing, presentations and training, online, via TCP/IP connections. Connecting to the conference is simply done by telephone or by making use of a computer’s speakers and microphone through a VoIP connection. Web conferencing can transform the way you communicate and collaborate within your company and enables you to offer next-level customer support.
Call center software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact center solution, businesses are able to make sales, offer support, resolve issues and build customer relationships.
With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
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